Skip to content

Privacy Policy

This Privacy Policy applies to the website and web based/ mobile based applications,  which includes & Dalmia Unload App for online purchase of Cement 

Privacy Notice 

Dalmia Cement (Bharat) limited, referred to as Dalmia here in further, recognises the importance of maintaining  your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user  information we collect on and other related offline sources. This Privacy Policy  applies to current and former visitors to our website and to our online customers. By visiting and/or using our  website, you agree to this Privacy Policy. 

Any personal data provided to or collected by Dalmia Cement (Bharat) Limited is controlled by Dalmia, the data  controller. is a property of Dalmia Cement (Bharat) Ltd., an Indian Company registered  under the Companies Act, 2013 having its registered office at Dalmiapuram - 621651, District: Tiruchirapalli, Tamil  Nadu 

Information we collect 

When you use our Platform (Henceforth, Platform will refer to Web and Mobile Apps both), we collect and store  your information which is provided by you from time to time. In general, you can browse the Platform without  telling us who you are or revealing any personal information about yourself. Once you give us your personal  information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields  are optional. You always have the option to not provide information by choosing not to use a particular service,  product or feature on the Platform. 

We may track your buying behaviour, preferences, and other information that you choose to provide on our  Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to  better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.  This information may include the URL that you just came from (whether this URL is on our Platform or not), which  URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP  address. 

We may collect personal information (such as email address, delivery address, name, phone number, credit  card/debit card and other payment instrument details) from you when you set up an account or transact with us or  participate in any event or contest. While you can browse some sections of our Platform without being a  registered member, certain activities (such as tracking an order or consuming our online content or services or  order edits) do require registration. We use your contact information to send you offers based on your previous  orders and your interests. 

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback on  the Platform or the social media handles maintained by us on the Platform, we will collect that information you  provide to us. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot  problems or for internal research and analysis as permitted by law. 

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us  correspondence about your activities or postings on the Platform, we may collect such information into a file  specific to you. 

Contact information. We might collect your name, email, mobile number, phone number, street, city, state,  pincode, country and ip address.

Cookies. Like many companies, we use technology on our website to collect information that helps us enhance  your experience and our products and services. The cookies that we use at Unilever allow our website to work and  help us to understand what information and advertising is most useful to visitors. 

Information you post. We collect information you post in a public space on our website or on a third-party social  media site belonging to Dalmia Cement. 

Location-related information: We will capture precise location using your browser or Mobile App to identify exact  delivery address  

Use of Demographic / Profile Data / Your Information 

We may collect demographic information about you, events you like, events you intend to participate in, products  you browse, or any other information provided by your during the use of our website. We might collect this as a  part of a survey also. We use your personal information to provide the product and services you request. To the  extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.  We use your personal information to assist business partners in handling and fulfilling orders; enhancing customer  experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure  consumer interest in our products and services; inform you about online and offline offers, products, services, and  updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal  activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of  information. 

With your consent, we may have access to your SMS, instant messages, contacts in your directory, location,  camera, photo gallery and device information. We may also request you to provide your PAN, GST Number,  Government issued ID cards/number and Know-Your-Customer (KYC) details to: (i) check your eligibility for certain  products and services including but not limited to credit and payment products; (ii) issue GST invoice for the  products and services purchased for your business requirements; (iii) enhance your experience on the Platform  and provide you access to the products and services being offered by us, sellers, affiliates or lending partners. You  understand that your access to these products/services may be affected in the event consent is not provided to us. 

In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse  demographic and profile data about our users' activity on our Platform. We identify and use your IP address to  help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help  identify you and to gather broad demographic information. 

We will occasionally ask you to participate in optional surveys conducted either by us or through a third-party  market research agency. These surveys may ask you for personal information, contact information, date of birth,  demographic information (like zip code, age, or income level), attributes such as your interests, household or  lifestyle information, your purchasing behaviour or history, preferences, and other such information that you may  choose to provide. The surveys may involve collection of voice data or video recordings, the participation of which  would purely be voluntary in nature. We use this data to tailor your experience at our Platform, providing you with  content that we think you might be interested in and to display content according to your preferences. 

Other information. If you use our website, we may collect information about your IP address and the browser  you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or  what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version  of the operating system your computer or device is running. 

We collect information in different ways. 

We collect information directly from you. We collect information directly from you when you browse our website  or social media pages. We also collect information if you post a comment on our websites or ask us a question  through phone or email. 

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster,  browser cookies and web beacons to collect information about your usage of our website.  

We get information about you from third parties. For example, if you use an integrated social media feature on  our websites. The third-party social media site will give us certain information about you. This could include your  name and email address. 

Use of your personal information 

We use information to contact you: We might use the information you provide to contact you for product  purchase intent on our website or for other promotional purposes. 

We use information to respond to your requests or questions. We might use your information to confirm your  registration for an event or contest.  

We use information to improve our products and services. We might use your information to customize your  experience with us. This could include displaying content based upon your preferences. 

We use information to look at site trends and customer interests. We may use your information to make our  website and products better. We may combine information we get from you with information about you we get  from third parties. 

We use information for security purposes. We may use information to protect our company, our customers, or  our websites. 

We use information for marketing purposes. We might send you information about special promotions or offers.  We might also tell you about new features or products. These might be our own offers or products, or third-party  offers or products we think you might find interesting.  

We use information to send you transactional communications. We might send you emails or SMS about your  queries or other interactions on our website.  

We use information as otherwise permitted by law. 

Sharing of information with third-parties 

We will share information with third parties who perform services on our behalf. We share information with  suppliers and vendors who help us manage our online registration process or payment processors or transactional  message processors. Some vendors may be located outside of India. 

We will share information with our business partners. This includes a third party who provide or sponsor an  event, or who operates a venue where we hold events. Our partners use the information we give them as  described in their privacy policies. 

We may share information if we think we have to in order to comply with the law or to protect ourselves. We  will share information to respond to a court order or subpoena. We may also share it if a government agency or  investigatory body requests. Or, we might also share information when we are investigating potential fraud.  

We may share information with any successor to all or part of our business. For example, if part of our business is  sold we may give our customer list as part of that transaction. 

We may share your information for reasons not described in this policy. We will tell you before we do this. How do we protect your personal data 

Dalmia takes the security of your personal data very seriously. We take adequate efforts to protect your personal  data from misuse, interference, loss, unauthorised access, modification or disclosure. 

Our measures include implementing appropriate access controls, investing in the latest Information Security  Capabilities to protect the IT environments we leverage, and ensuring we use encryption controls wherever  possible. 

Access to your personal data is only permitted among our employees on a need-to-know basis and subject to strict  contractual confidentiality obligations when processed by third-parties. 

Email Opt-Out 

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email It may take about ten days to process your request. Even if you opt out of getting  marketing messages, we will still be sending you transactional messages through email and SMS about your  purchases.  

Third party sites  

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy  does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We  are not responsible for these third party sites. 

Grievance Officer 

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of  the Grievance Officer are provided below: 

Mr. Karan Rajpal 

1st Floor, Hansalaya Building, 15, Barakhamba Road, 

New Delhi- 110001 

Phone: +91-11- 2346 5100


If you have any questions about this Policy or other privacy concerns, you can also email us at  

Updates to this policy 

This Privacy Policy was last updated on 01.01.2020. From time to time we may change our privacy practices. We  will notify you of any material changes to this policy as required by law. We will also post an updated copy on our  website. Please check our site periodically for updates. 


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's  terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of  India.